Staedion

ICT ManagerTeamleider Service ManagementInformatiemanager

Roy Bakker
ICT Manager

Deze oplossing was mij bekend en past prima bij onze afdeling  en in mijn visie voor Staedion. Met de andere woningbouwcorporaties delen we onze best practices en dit wordt er zeker een van.

CHALLENGES

I report to the board. I want to be fully transparent on our performance to our ICT services users. Both internal as external. And along provide my ICT team with dashboards to monitor.

NEEDS

Independent Service Management tooling with Self-service facilities and dashboards to demonstrate IT controls.

RESULT

The KPI trending performance dashboards are available on big screens and internet for everyone within Staedion.

PREFERENCES

To have an overview of the delivered performance on a daily basis.

MOTIVE

66Controls consultants are known for high quality products and solutions.

SOLUTION

Daily use of the IT Service Management dashboard to manage the IT department. During any time of day, there is a recent overview of our performance. Monthly/quarterly use of the other dashboards in the KPI IT suite.

Jan Hartog
Teamleider Service Management

Ik heb nu ook zelf veel meer inzicht en zie nog veel additionele toepassing van deze oplossing. Bovendien kost het me geen moeite meer om te rapporteren. Mijn team vindt het ook motiverend.

CHALLENGES

I report to the IT manager. I need to demonstrate our performance to internal and external users. I want to allocate the right resources to the ICT services demanding attention.

NEEDS

Independent Service Management tooling with Self-service facilities and dashboards to demonstrate IT controls.

RESULT

The KPI trending performance dashboards are available on big screens and internet for everyone within Staedion.

PREFERENCES

To improve our way of working with an out-of-the-box solution instead of querying ourselves.

MOTIVE

The solution was known to our IT manager and he introduced 66Controls to me.

SOLUTION

Daily use of the IT Service Management dashboard to manage the IT department. During any time of day, there is a recent overview of our performance. Monthly/quarterly use of the other dashboards in the KPI IT suite.

Jelle de Waard
Informatiemanager