A specific kind of service management is the area of facility management. More and more supported by the same kind of tools as IT but there are more datasources needed. And not everything is automated. However customers and suppliers of facility management agree to performance based contracts. The service level agreements are quite well defined and need to be monitored. Again a series of snapshots won’t do it for you. The one snapshot, the latest incident will define the relation. Demonstrating all controls through the year is helping you. Facility management the movie. This dashboard is developed together with CompassGroup according to their Compass Service Framework.