Instituut Verbeeten

Hoofd ICT ServicesServicedesk medewerkerProjectmanager

Roy Norbart
Hoofd ICT Services

Deze oplossing past prima bij ons en in onze visie en architectuur. Fijn dat een IT leverancier klant-gericht acteert.

CHALLENGES

I report to the IT Manager. My team requested a professional tool and cost-effective tool on service mngt trends.

NEEDS

Independent Service Management tooling with Self-service facilities and dashboards to demonstrate IT controls. I wanted it to be integrated with our time management system.

RESULT

The KPI trending performance dashboards are available for everyone within Instituut Verbeeten.

PREFERENCES

To have an overview of the delivered performance on a daily basis.

MOTIVE

We knew the quality of the previous dashboard set and were impressed by the new capabilities and surprised by the low costs.

SOLUTION

Daily use of the IT Service Management dashboard to manage the IT department. Monthly/quarterly use of the other dashboards in the KPI IT suite.

Koen van Best
Servicedesk Medewerker

De kwaliteit van de mensen kende ik al. Het product overtrof mijn verwachtingen. Ik kan nu zoveel meer inzicht krijgen en verschaffen.

CHALLENGES

I report to the IT manager. I need to demonstrate our performance to internal and external users. I want to allocate the right resources to the ICT services demanding attention.

NEEDS

Independent Service Management tooling with Self-service facilities and dashboards to demonstrate IT controls.

RESULT

The KPI trending performance dashboards are available for everyone within Instituut Verbeeten.

PREFERENCES

To have an overview of the delivered performance on a daily basis.

MOTIVE

We knew the quality of the previous dashboard set and were impressed by the new capabilities and surprised by the low costs.

SOLUTION

Daily use of the IT Service Management dashboard to manage the IT department. Monthly/quarterly use of the other dashboards in the KPI IT suite.

Janneke Jung
Projectmanager