Don’t we all prefer movies above snapshots? Just as many CIO’s, IT managers, facility managers, service managers and program managers we hate surprises. We don’t want to imagine too much. Our work doesn’t always have to be an exciting movie. Often we like to be able to predict the next scene so we can anticipate. Our customers receive frequent and many status snapshots of current affairs. Their performance and their departments' performance is based on how well they understand the picture and the one who presents the picture to them. Every negative surprise is understood by your customer as a lack of control.
Especially CIO’s, IT managers, facility managers, service managers and program managers lack the trending information needed to manage their responsibilities. They often spend a lot of time gathering data, processing, interpreting and explaining it to the people involved. And even then the information is not accurate, trusted, or accessible and therefore their message and proposed actions don’t impact the audience as they desire.
The content of our current suite is developed with that in mind. It currently exists of a number of out-of-the-box dashboards based on industry KPI’s on typical IT and facility processes. The dashboards and related processes can be implemented and connected to your systems and information within a couple of weeks or days.